Shipping & Refund Policy

Orders are typically processed within one to two business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation when your order is placed, and tracking information once it leaves our fulfillment facility.

Research peptides are temperature-sensitive materials. Lyophilized (freeze-dried) peptides are stable at ambient temperatures for the duration of standard transit, and every order is packed to protect vials from heat, light, and physical damage. Where a compound requires enhanced temperature control, we ship with insulated packaging and cold packs. We recommend selecting expedited shipping for temperature-sensitive orders, particularly during summer months.

Upon delivery, materials should be promptly stored according to the handling guidance on the product documentation, typically refrigerated or frozen for long-term laboratory storage.

We ship exclusively within the United States, including all fifty states and the District of Columbia. We do not ship internationally, and orders with non-US shipping addresses cannot be placed through this site. Our checkout verifies that the shipping address is a valid US address before an order is accepted. It remains the purchaser's responsibility to ensure that the purchase and possession of research materials is lawful in their state and locality.

If your tracking shows delivery but you have not received your package, please contact us within 48 hours so we can open a carrier investigation. Risk of loss passes to the purchaser upon our delivery of the package to the carrier, but we will work with you in good faith to resolve carrier losses. Please inspect all shipments upon arrival.

Because our products are temperature-sensitive research materials whose integrity cannot be verified once they leave our custody, all sales are final and we do not accept returns of shipped products. This is standard practice for research chemical suppliers and protects the integrity of every vial we ship.

We will, however, make it right in the following situations:

Damaged in transit. If a product arrives damaged (broken vial, compromised packaging), contact us within 48 hours of delivery with photographs of the packaging and product. We will replace the item or issue a refund.

Incorrect item. If you receive a product different from what you ordered, contact us within 48 hours and we will ship the correct item at no cost and arrange handling of the incorrect one.

Quality concerns. Every batch ships with third-party analytical documentation. If you believe a product does not conform to its Certificate of Analysis, contact us with the batch number and supporting data and we will investigate promptly, including replacement or refund where a nonconformity is confirmed.

Order cancellation. Orders may be cancelled for a full refund at any time before shipment. Once a tracking number has been issued, the order can no longer be cancelled.

Approved refunds are issued to the original payment method within five to ten business days of approval. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Shipping or refund questions may be directed to info@pegasipeptides.com. Please include your order number and, for product issues, the batch number printed on the vial.